PS question

[slovejoy]

I bought Jess and my first one had a problem so I called CS and had them make sure those problems were not existant in the replacement, but she has all new problems. Does anyone know if I can call a PS and have them pick me out a replacement? Will I have to pay any extra? Thanks

Shanna

[jrtmom3274]

Yes, you can have a PS pick a doll for you. It won't cost you a dime. I'll be at the Chicago store on Saturday. If you get ahold of a PS, I'd be happy take a peek at the Jess doll they select for you. My PS is Ingrid. Of course, that will mean waiting for a Monday shipment, but I'd be glad to help. Collette and Tracy will be there too. Maybe between the three of us, we can knit-pick them to death and get you the perfect doll!

[slovejoy]

Awww...that's so nice of you, I'm willing to wait for a doll that has no defects! Do you have a phone number that I could call and ask them about her? Would I have to pay for shipping to ship this one back? Thanks

Shanna

[jrtmom3274]

The number is 877 AG PLACE. There is a prompt for choosing NY or Chicago. It's been a while since I called, so I can't remember if there's a prompt for Personal Shoppers. For some reason, I think there is. Any operator will be able to put you through. I'll be meeting Ingrid between noon and 1 on Saturday. She's always been very helpful with everything, but especially quality control issues. I had two huge fiascoes with Felicity's new items. Laura uses Rita, and she's fantastic as well.
The PS who helps you should be able to send you a label for returning the defective Jess-- or you could send BOTH back with the same label you got from CS (they are sending you a label, right?) and note that a PS helped you find a good one.

[slovejoy]

I called Ingrid and she told me she couldn't help because I had originally gone through the catalog and I would have to pay to ship my jess and a copy of my reciept to her for anything to happen and then she said she's not positive, but I would also have to pay to have the good doll shipped back to me....soooo since I didn't want to pay an extra $20 just to get a good doll, I am having CS send out another one (they weren't real happy about it), with a note that says make sure it's perfect. Honestly though, there are varying levels of perfection depending on who you ask, but if we are even close I will be happier. Thanks for the offer anyhow, it was very kind.

Shanna

[AGMommy]

Been there, done that, with ordering dolls from CS. After receiving two imperfect Elizabeths at different times, I finally called a PS at AGPNY and began the process of ordering all over again. It was worth it, and CS DID reimburse my shipping charges since I was dissatisfied. (For one, at least. I can't remember about the original order.)

From now on, when I want a new doll, I'll call a PS. I'll still order clothes and other items from CS. [img]smile.gif[/img]

[slovejoy]

This does not bring me much hope. I'm worried I'll just end up settling for one of them to be done with it, but I know I'll be really disappointed later. I just wish that the people at CS were a little more detail oriented, or cared a little more about all the trouble it is for us to go through this three times! She acted so annoyed with me and now I'm thinking wait a minute you were the ones who sent me two defective dolls and I've be disappointed twice now and then have to deal with an irritable rep. I don't know, perhaps from now on, I too will go through a PS. Ingrid was very nice.

Shanna

[ponydreamer]

If you get a ornery rep, can you ask for her/his supervisor?

You know...I don't think I've ever gotten an ornery CS rep at American Girl. I must be lucky in that respect!

Regardless...I would demand a perfect doll. These aren't Dollar store dolls after all!

<font color="#051E50" size="1">[ January 26, 2006 12:15 AM: Message edited by: Ponydreamer ]</font>